Frequently Asked Questions

You can call us, toll-free,  on 1-866-213-5915.

Our offices are open Monday to Friday 9am until 5pm (EST). Outside of these hours, you can leave a message and we’ll get back to you as soon as we reopen.

Alternatively, you can email us at [email protected]

This guarantee provides an opportunity to purchase any of our products knowing that you have a full 60 days to return it for replacement or refund. Full details can be found here.

Unfortunately, we can only provide client service for US and UK customers.

We regularly contact our customers and attempt to buy back coins we have sold to them in the past at a premium in what they originally paid in order to satisfy over demand. However, we do not provide valuations or buy coins from elsewhere.

We aim to send out most orders on the day we receive the order and depending on delivery method, they will arrive to you within 7-10 working days. Obviously, this is dependent on several factors such as the payment method you chose to use (delivery of products which have been paid for by check will take up to 7 days longer) and whether the specific coin is being made available on a pre-order basis. In all circumstances, your order will be with you within 28 days of the date of your order. If, by any chance, we fail to meet that deadline, we will let you know and you are, of course, free to cancel your order if you so wish.

On many of the coins we sell, we offer you the opportunity of spreading payment over several months. Our instalment plans carry no interest or other penalties, and the price you pay in total will be exactly the same as if you paid in full at time of order. Upon placing your order, the first instalment will be taken from the credit or debit card you entered at point of checkout. We will then contact you directly to ask for a credit or debit card, and all future instalments will be taken automatically from this card at intervals of 30 days – your order will not be dispatched until we have secured card details for future instalments. Your provision of credit card/debit card details is taken as your authorisation for us to take these further payments.

Payment will generally be taken when you order by credit or debit card. If you are paying on instalments and you have given us details of your credit or debit card, we will take future payments from this same card.

For some orders, that are part of a collection or if we offer you account terms, you will have the option to pay after delivery. In this case, the invoice enclosed with your delivery must be paid on receipt. These are the methods you can use to do this:

Call us:  We would be delighted to take your payment over the phone. Simply call us, toll-free, on 1-866-213-5915

Internet and telephone banking:

Please make payment to our Chase bank account:

Hattons of London (US) Inc.
Account number 355776375
Routing code 021000021

Please ensure you include the invoice number you are paying as the payment reference so we can allocate your payment correctly. The invoice number can be found at the top right-hand side of your invoice

Check: please send together with your invoice number to the address stated on your invoice.

We have taken the utmost care to ensure that you payment details are as secure as possible. We do not store any customer credit card details ourselves and our online payment providers use the most sophisticated security systems available.

All orders purchased from Hattons of London (US) are free of any shipping charges.

Following a US Supreme Court ruling in June 2018 that retailers are required to collect and remit sales tax, we add this where necessary. All orders placed over the telephone, our website or any other credit card orders will have the appropriate sales tax applied at time of order. For orders placed through the mail and paid by check, please calculate and include the appropriate tax. Sales tax varies by state and the table below provides a summary:

This list is subject to change at any time. It is current as of April 2019. Please refer back to this page for the most up-to-date information, including any recent addition of states.

You may do this by calling our Client Service team, toll-free, on 1-866-213-5915 or by emailing us at [email protected] or by writing to us at:

One of the great advantages of buying from Hattons of London is that we provide a 60 Day Complete Satisfaction Guarantee. This means that, if you change your mind and do not wish to retain the coin you have purchased you are free to return it, with no questions asked, providing it is returned in its original condition within 60 days of the delivery date or 65 days from the invoice date, whichever is the earlier and receive a replacement (if available) or a full refund according to your preference.

To return your coin, please take the following steps:

• Call our Client Services team on 0333 234 3104 to request a return. If the item is above £69, you will be asked to send images via email for an initial quality check. After the images have been approved, you will be sent either a fully tracking pre-paid returns label/envelope or a sovereign specialist will call to arrange a day of collection. This is dependant on the value of the goods you will be returning.
• When you receive your tracked postage paid returns label you can send your coin back to us ensuring it contains the certificate of authenticity and the invoice which was sent with the coin originally. Providing you use the postage paid returns label we provide, you will not need to pay for the return of the coin and it will be tracked by Royal Mail so you are protected if the coin is not received by us.
• As soon as we receive the coin and providing it is in the same condition as when it was delivered, that there is no evidence that the coin has been removed from its protective capsule and it includes the certificate of authenticity and any other items that were shipped with it, we will issue you with a full refund by the same means that you originally paid for the product. If you prefer, we will provide a replacement for the coin (if available).

Please note that if you do not follow these instructions and the coin goes missing in the post, you may still be responsible for payment of the invoice.

If you have a particularly high value coin you wish to return, please contact your Account Manager directly so that appropriate arrangements can be made.

Please do not send returns to any other address than the one provided on the postage paid returns address label. This might result in your coin going missing.

If you find yourself unable to pay an outstanding invoice, please don’t ignore it. This will result in additional charges being incurred for late payment and maybe even referral to a collection agency (see our Terms and Conditions for details). Call us, toll-free, on 1-866-213-5915 and we will be able to help you resolve the situation.

We aim to make this the least read section of our website. If, however, you wish to make a complaint about the level of service you have received, our product range or any other aspect of your dealings with Hattons of London (US) Inc., you can email the CEO  directly at [email protected]. Alternatively, you can call us, toll-free, on 1-866-213-5915 or write to us at: Hattons of London (US) Inc. PO Box 182, Massapequa, NY, 11758-9805.

All complaints will be handled within 48 hours of receipt.