Terms and Conditions

Hattons of London (US) Inc  (“the Company”)
Phone: 1-866-213-5915 (toll-free)  Email: [email protected]

Terms and Conditions of Sale

We aim to ensure that all of our customers are completely satisfied. If you have any concerns please call us, toll-free, on 1-866-213-5915.

1. These Terms of Purchase govern this and any other transactions between you and the Company and supersede any oral or written statement made by the Company or any agent of the Company prior to this transaction. Customer shall not rely on any statement that is inconsistent with these Terms and Conditions.
2. The Company reserves the right to refuse to supply any customer.
3. All goods shown are subject to availability and may be withdrawn at any time.
4. All prices shown are quoted in U.S. dollars and are valid only in the United States. Prices quoted are subject to change without notice, in part due to the volatility of the precious metals market.
5. Sales tax will be added where required by law.
6. The Company aims to deliver goods within 28 days of accepting your order. If we are unable to deliver within 28 days, you will be offered a revised delivery date or substituted goods or, alternatively, you have the right to cancel your order. If you exercise your right to cancel, a full refund for any pre-paid goods will be provided.
7. The Company aims to deliver goods within 28 days of accepting your order. If we are unable to deliver within 28 days, you will be offered a revised delivery date or substituted goods or, alternatively, you have the right to cancel your order. If you exercise your right to cancel, a full refund for any pre-paid goods will be provided.
8. Title to the goods shall remain with the Company until such time as the Company has received full payment of the purchase price of any other goods or services previously or subsequently supplied by the Company to you.
9. You agree that any legal claim by you with respect to any transaction with the Company is barred if not commenced within one (1) year of the transaction, and that the exclusive venue for disputes between you and the Company shall be binding arbitration in Cincinnati, Ohio under the JAMS arbitration rules. Disputes shall be governed by Ohio law, excluding choice of law rules, and you may claim against the Company only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The prevailing party in any such proceeding shall be entitled to an award of its attorney’s fees and costs.

30 Day Complete Satisfaction Guarantee

The Company provides a Complete Satisfaction Guarantee which allows you to return any items (except special orders) at any time within 30 days of delivery to you providing they are returned complete and in their original packaging and condition.

1. 1. You must call us toll-free, on 1-866-213-5915 and be provided with a pre-paid postage label before returning any item.
   2. Cost of returning goods will be met by the Company providing that you retain proof of postage and use our stipulated returns method.
   3. This guarantee is your sole remedy with respect to any claims against the Company, and your failure to exercise your rights hereunder shall constitute a waiver of any claims against the Company with respect to a particular transaction.

Payment; Credit Limit

Payment is due and required on receipt of invoiced goods, or on or before the due date specified on the invoice irrespective of the 30 day Complete Satisfaction Guarantee. In the event of non-payment, we reserve the right to suspend or cancel an order without notice, or charge (a) a late fee of $25 per order; and (b) interest at the rate of 1% per month on delinquent invoices until paid in full in good funds. A credit limit may be made available to you at the Company’s discretion, subject to account approval in accordance with the Company’s internal credit policy which may include conducting a credit search using a licensed credit reference agency.

First Colonial Mint.  PO Box 14309, 1623 Dalton Avenue, Cincinnati,  Ohio 45250

Do not post any returned product to this address. Please call us on 1-866-213-5915.